Frequently Asked Questions

We ask that you arrive at least 10 minutes before your scheduled treatment time so that you can check-in. If you are running late, please let us know by using the chat at upscaleteam@yahoo.com To ensure we provide a high quality service to all clients, arrivals more than 10 minutes after the scheduled booking time may result in the appointment being cancelled and a charge equal to the cost of your treatment(s) being applied.

We   accept payment by debit or credit card. We accept Visa, Mastercard, American Express, Venmo , Apple Pay and Google Pay. You are welcome to provide a cash tip to Nail Artists.

YES ! If  you love your service, please feel free to leave a tip. At  100% of tips are passed on to the specific Nail Artist you saw!

We‘re making it super easy to check your appointment time once booked and cancel and reschedule if/when life happens.

We do take bookings or cancellations by phone and we have made it very easy to do both online – give it a try or ask one of our team in salon who would be delighted to help.

Cancelling/changing more than 3 hours in advance:

Life happens so we have made it super easy to cancel or change your appointment – please feel free to do so! Cancellations/changes more than 6 hours before your appointment start time are completely free.

Cancelling/changes within 3 hours/no shows:

Cancellations/changes within 6 hours and no shows will result in a charge equal to the cost of the treatment(s) you have booked in for.

More than 90% of our appointments are made in advance and so walk in availability is very limited! We recommend that all clients book in advance. That said, if you are walking by you are welcome to check on website  for the latest availability and we will do our best to accommodate you.

UPSCALE has a range of drink options available for purchase in salon. You are free to bring non-alcoholic beverages to the salon.

For the convenience of other customers, we do not allow food to be consumed in the salon. 

Ages 8-16:

Ages 8-16: Written parental/guardian consent is required for each child aged 8-16 receiving a treatment – a form will be provided prior to treatment start time. A parent or guardian must also accompany any child aged 12 or under during their treatment. We offer our ‘Color Refresh’ (a light buff & shape, with polish) to children 8-14, we do not offer gel or extensions treatments to those aged below 14. Any bookings cancelled due to non-compliance with this policy will be non-refundable.

Under 8s: 

Children under the age of 8 are not permitted to have treatments. Children under the age of 8 may accompany adult customers to their appointments but they must be accompanied at all times. As our locations are working nail salons, it can be dangerous for children not to be closely looked after and we reserve the right to terminate a client’s treatment if their child is posing a health and safety risk to themselves or others or is disturbing other customers due to lack of supervision. Any bookings cancelled due to non-compliance with this policy will be non-refundable.

UPSCALE  is a perfect place for events from gatherings of friends, birthdays, baby showers all the way up to launch parties and corporate events. We would be delighted to assist you in planning your own bespoke gathering –email : upscaleteam@yahoo.com for further details.

If you are interested in joining the UPSCALE team,  upscaleteam@yahoo.com 

We would love to hear from you!